Terms of Service
Last updated: 2026-04-19
Acceptance
By installing SupportLift on your Shopify store, you agree to these terms and to the Shopify Partner Program Agreement.
Service
SupportLift provides AI customer-support automation. We deliver the service on a best-effort basis with no formal SLA on the Free and Growth plans. Scale plan customers receive a 99.5% monthly uptime SLA.
Pricing & billing
All charges are processed through the Shopify Billing API and appear on your Shopify invoice. Usage charges are computed per resolved conversation, with a 2,000 USD monthly safety cap configurable per plan. A conversation is resolved when the AI answers the shopper's question without escalating to a human.
Acceptable use
You may not use SupportLift to send spam, impersonate other brands, or respond to topics outside of customer support for your store. We reserve the right to suspend accounts that abuse the service.
Data ownership
You retain ownership of all data you provide to SupportLift. We use your data only to operate the service and improve it for your store. We do not sell your data or your customers' data.
Termination
You may uninstall SupportLift at any time from your Shopify Admin. Upon uninstall, we stop processing new data immediately and redact stored shop data within 48 hours.
Liability
SupportLift is provided "as is". Our aggregate liability for any claim is capped at the fees you paid in the prior 12 months.