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AI customer support, built for Shopify
Customer support
trained on your store.
SupportLift answers from your products, pages, and policies. Verifies orders against Shopify before acting. Hands off to your team when it should, with full context, not a transcript dump.
- Setup
- 5 min
- Speaks
- Shopper's language
- Pay only for
- Resolutions
Acme Support
Online · replies in seconds
Where's order #1042? It's been a week.
Looking up your order…
Order #1042 shipped Tue with USPS, out for delivery today.
Track shipmentSource: USPS tracking · Verified order
How can we help?
Powered byAnthropic ClaudeOpenAI
Built with
Shopify
Anthropic
OpenAI
Every conversation is powered by Claude and OpenAI, and connected directly to your Shopify store so it can look up orders and act in real time. You never have to pick a model.
Try the agent live
Chat with a real Shopify store right now.
This is the same agent every merchant gets on install. Ask anything a shopper would. Connected to a real demo store with real products and policies.
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Live demo · Real Anthropic Claude responses · Read-only on demo store · Your messages are not saved
The ticket load your Shopify store is carrying
Most of your support time is spent on the same few questions.
DailyOrder status
“Where is my order? When will it ship? Can I change the address?” Repeated daily, never getting easier.
RoutineProduct and policy
Shipping windows, returns, fit, ingredients, compatibility. Buried in pages no one reads in the moment.
ConstantRefunds and changes
Customers asking for exceptions that fit your rules, but eat the team’s energy to handle case by case.
You already wrote the answers. They live in your product pages, your policies, your shipping carrier, your order records. A teammate just has to find them, verify, and reply in your voice.
A real resolution, start to finish
A shopper asks. The AI acts.
No dead-end chatbot. The agent verifies the shopper, looks up the order, pulls shipment data, and answers with the same information your team would use.
Amelia R. · order #1042
Atelier Norte · answered by Support agent
Live
hi, where's my order #1042?
09:14
Resolved in 6s
3 tool calls · no human needed
Simulated conversation using real-shape tool calls. On your store, the same flow runs against your Shopify data.
What a good teammate would do
Four jobs, done the way you would do them.
Answers from your store, not the internet
SupportLift is grounded in your products, collections, pages, articles and policies. If the answer isn't in your store, it says so instead of guessing.
- Auto-synced on install and kept fresh
- Cites the page it used for every claim
- Never recommends a product you don't sell
Order lookups with verified identity
Before touching an order, the agent checks the shopper's email against Shopify. No email, no order details. Same discipline a careful human would apply.
- Email or order number verification
- Tracking pulled from the carrier
- Delivery estimates reflect your shipping profile
Actions inside your rules
Refunds, cancellations, discount codes, draft orders. Each action has a cap, an approval flag, and an audit trail. You decide what the AI can do before it does anything.
- Per-action dollar caps
- Require approval for high-risk actions
- Every tool call logged and replayable
Escalations that land as a full ticket
When a human is truly needed, your team gets the conversation, the tool calls, the sentiment, and the customer history. Not a half-written ticket.
- One-click hand-off to your team
- Full context, not a transcript dump
- Merchant-tunable escalation triggers
Every shopper, in their own language
The agent answers in your customer's language. Automatically.
No language picker. No translation toggle. SupportLift detects what your shopper wrote and replies in that language, including the policies and product details from your store.
The merchant interface is available in English and Spanish. The shopper-facing chat handles many more.
English
Español
Português
Français
Deutsch
Italiano
日本語
中文
How it knows your store
It learns from what you already published.
On install, SupportLift reads your products, collections, pages, policies, and blog posts. That's it. No CSV uploads, no data engineering, no weekend onboarding call.
Customer data and order records stay untouched at rest. When a shopper asks about their own order, we fetch it on demand, answer the shopper, and move on.
- Read-only, and only what's needed. At first we only look at your catalog and site content. Access to orders and customers is asked for later, per feature.
- Stays fresh on its own. Update a product or edit a shipping policy and the agent picks it up. Nothing to re-train, nothing to re-upload.
- Your content, not AI fuel. Nothing your store sends us is used to train anyone's AI. Your copy stays yours.
Install sync
Indexing shop content · read-only
00:42
- Products148 synced
- Collections12 synced
- Pages9 synced
- Policies4 synced
- Blog posts23 synced
Agent ready
Everything above is read-only. Customer and order data stays untouched.
It speaks like you do
Your brand voice, not a generic bot voice.
Write one short paragraph about how your brand talks. Paste up to five real replies your team gave in the past. The agent studies the rhythm, the phrasing, the sign-offs, and answers new shoppers in the same voice.
- A paragraph, not a prompt. Describe your voice the way you would explain it to a new hire on day one.
- Learns from real answers. Paste a few replies your team already wrote. The agent picks up your rhythm and vocabulary.
- Never copies facts. Examples are used for voice, not content. Prices, policies and shipping dates still come from your store, live.
Brand voice
How the merchant told us to sound
Your words
Warm but direct. Never "I apologize for the inconvenience". Sign off with "Cheers, the team". Use contractions. Never use exclamation marks more than once per reply.
Example reply you gave once
Shopper: My order is late, I need it for a gift tomorrow.
You: I get it. Let me see where it is right now and we'll sort it today. One second. Cheers, the team.
What the agent writes next time
New shopper: My order hasn't shipped yet, I'm worried.
Agent: I hear you. Let me check on it right now. One second. Cheers, the team.
Agent permissions
Atelier Norte · changes apply instantly
- Answer product questionsfrom your site content
- Look up order + trackingafter email verification
- Issue refundsup to $50, your approval
- Cancel unfulfilled ordersinside the cancel window
- Generate discount codes10% max, single-use
Toggle any rule and the next conversation respects it. No restart.
You stay in control
Destructive is off by default.
Every action the AI can take is a toggle. Every toggle has a cap, an approval flag, and a scope. The agent opens with the least power needed and earns more only when you turn it on.
- Approval queue for refunds, discounts and cancellations above your threshold.
- Tone settings in plain English. Say "warm, direct, no exclamation marks" and the agent writes that way.
- Handoff rules you can describe in a sentence. "Always escalate anything with the word lawyer."
- Audit log of every tool call, input, output, and who approved what.
The shape of a resolution
Four steps. No hidden magic.
- 01
Shopper asks
Widget opens on your storefront. The shopper types a question in their own words.
- 02
AI reads your store
Policies, products, and pages answer most questions in a single hop.
- 03
AI calls tools
Looks up the order. Pulls tracking. Issues the refund. Within your rules.
- 04
You see it live
Every input, output, and decision lands in your inbox with full context.
Built for Shopify, not ported to it
Feels like Shopify, because it lives there.
You already trust your admin. SupportLift adds to it instead of sending you somewhere else. No second dashboard, no second login, no second invoice.
Installs in one click
Open it from your Shopify admin, approve the permissions, and you're in. No new account, no password, no billing form.
Shows up on your Shopify invoice
Nothing to sign up for separately. Charges, cancellations and refunds all flow through Shopify. One bill, one place to cancel.
Lives inside your admin
Every page looks and feels like Shopify, because it runs inside Shopify. You stay in one tab, one design, one flow.
One toggle adds the chat
Open your theme customizer, flip SupportLift Chat on, paste your key. Works on Dawn and every modern Shopify theme without touching code.
Asks for the least possible
We only see your products and site content at first. Customer and order access is requested later, only when you turn on the feature that needs it.
Uninstall is instant and total
Hit uninstall in your admin and we delete everything within 48 hours. No ghost data, no lingering account, no email follow-up you have to reply to.
Why merchants pick SupportLift
Honest comparison. No marketing dance.
We use Tidio and Gorgias too. They're solid tools. SupportLift is built differently for one reason: most stores don't need a help desk, they need answers their AI can actually deliver.
SupportLiftTidioGorgias
Pricing modelPay per resolved conversationPer-conversation tiersPer-ticket + per-seat
Per-seat feesFrom $39/seatFrom $50/seat
Free tier50 resolutions / cycleTrial only
Setup timeUnder 5 minutes~1 hourOnboarding call
Lives inside Shopify Admin
Bills through Shopify invoice
Cancel without a sales call
AI grounded only on your storeReads your products and policiesMixed with generic FAQsMacros + AI suggestions
Competitor info from public pricing pages as of 2026. Plans and pricing change. Verify before committing.
Inside SupportLift
Built like a tool you'd want to use every day.
Lives inside Shopify Admin. Looks like Shopify. Behaves like Shopify. Nothing to learn.
Refunds with policy caps + one-click approval
Every action ran through the rules you set. Approve or override in two clicks.
The agent's allowed actions, in one screen
Pick what gets done automatically and what needs your sign-off. Caps, throttles, escalation triggers.
Knowledge synced from your store, automatically
Products, pages, policies. Re-synced when you publish. The agent cites the page it pulled from.
The numbers that actually matter
AI resolution rate, escalations, response time. Nothing vanity, everything actionable.
Run the math
See your savings in real numbers.
Move the slider for your store. The math updates live.
First 50 included on Growth
One number. Aligned with the outcome.
A resolution is a conversation the AI closes without escalating. Growth includes the first 50 each billing cycle. After that, Shopify bills $0.50 per extra resolved conversation. Upgrade to Scale for 1,000 included resolutions and $0.30 overages.
Growth
Most popular$0 base
The default plan. Pay only after the first 50 resolutions each month.
- 50 included resolutions per month
- $0.50 per extra resolved conversation
- Unlimited conversations and teammates
- Order lookups with tracking
- Refunds and discounts inside your caps
- Hide the 'Powered by SupportLift' badge
- Email support within one business day
Scale
$199/ 30 days
For serious volume. Predictable pricing and SLAs.
- Everything in Growth
- 1,000 included resolutions, then $0.30 each
- SSO for your team
- Priority queue for refunds
- 99.5% uptime SLA
Usage is capped at a monthly safety ceiling you configure. Nothing runaway. No surprise invoice.
The serious stuff, in plain English
Your store is safe here.
The questions you should ask before giving an app access to your customers, answered straight. No fine print gymnastics.
Powered by Claude and ChatGPT
Powered by Anthropic Claude and OpenAI. We route to the right model for each conversation and upgrade you as better ones ship. You never have to choose.
Your content is never used to train AI
The companies that power our AI are contractually barred from training on what your store sends through. What you wrote stays yours.
Customer information stays private
Names, emails and addresses are replaced with placeholders before a single word reaches the AI. The agent can do its job without ever seeing a shopper's identity in raw form.
Conversations clear out automatically
Every transcript is deleted after 90 days by default. You can make the window shorter in settings if you want.
Your customers' rights, handled
If a shopper asks to see or delete their data, we honor it. No forms for you to fill. No tickets to open. It just happens within the legal window.
Every message is verified
Anything that pretends to be from Shopify gets checked against Shopify's signature before we act on it. Fakes are rejected. Your store can't be tricked.
Every service we use is audited
We run on services with independent security audits. We list every one of them in our privacy policy so you can see exactly where your store's data lives.
You are five minutes away
Install, sync, enable. Done.
- 0160 seconds
Install on Shopify
Click install, approve the permissions, and land inside your Shopify admin. No password, no tour modal.
- 022 minutes, automatic
Sync your store
Products, collections, pages, policies and articles stream in. You can sip coffee.
- 0330 seconds
Enable the widget
Online Store > Customize > App embeds > SupportLift Chat. One toggle and it's live.
Answers to the questions we get first
Still with us? Good.
- No. It answers from what's already on your store, or it tells the shopper it isn't sure. If it mentions a product, that product exists in your catalog. If someone asks about something you don't sell, it won't invent it.
- You decide how much it can refund, and you can require your approval for anything risky. Every action is logged, and you can turn any of them off instantly. Nothing the agent does is out of your reach or hidden from you.
- Yes. The chat bubble turns on with one toggle inside your theme customizer. It works on Dawn, Debut and every modern Shopify theme. You never touch code.
- English and Spanish out of the box. It follows the shopper's language automatically, and if you write your policies in another language, it will answer in that one too.
- Yes. One switch and the agent stops replying. New messages queue up for your team instead of being answered automatically.
- Your product catalog, pages and policies are read so the agent can answer. Customer names and emails are never sent to the AI in raw form, only in placeholders. Nothing you send is used to train anyone's AI.
- Everything goes. Conversations, settings, keys, synced content. All of it is deleted within 48 hours of you uninstalling, and you don't have to ask for it.
- No. Installing the app, turning on the chat, setting permissions, all of it happens inside Shopify. You never open a code editor.
Will it make things up about my products?
What if the AI messes up a refund?
Does it work with my theme?
What languages does it speak?
Can I turn the AI off whenever I want?
What data of mine leaves my store?
What happens when I uninstall?
Do I need to add code anywhere?
Let the AI take the easy ones.
Growth includes the first 50 resolutions each billing cycle. Keep what the AI closes. Escalate what matters to the humans on your team.
50 included resolutions on Growth each billing cycle. Billed on your Shopify invoice after that.