SLSupportLift

Customer support · built for Shopify

The teammate your store can trust with customers.

SupportLift answers the order question, processes the refund, and pulls in your team only when a human is truly needed. Most replies land in under two seconds.

Install on your Shopify storeTalk to a human →
Free for your first 50 resolutionsPay only when it resolvesUninstall any time. Data wiped in 48h.
Live widget
● SupportLift answering
hi, where is my order #1042?
Resolved in 6 seconds · No one on your team was needed

How it works

A shopper asks. The AI acts. You stay in the loop.

Every conversation follows the same pattern. Your job is to set the rules. Our job is to respect them.

01Shopper asks

Widget opens. Visitor types a question.

02AI reads your store

Policies, products, and pages answer most in one hop.

03AI calls tools

Looks up the order. Pulls tracking. Issues the refund.

04You see it live

Every input, output, and decision lands in your inbox.

Knows your store on day one

Reads your store like you wrote it.

On install we index your products, collections, pages, policies, and blog. No training screens. No flow builder. No copy-paste. The moment the widget is live, the agent can answer.

Install sync

t = 00:42
Products
✓ ready
Collections
✓ ready
Pages
✓ ready
Policies
✓ ready
Blog
✓ ready
SL
Agent

On install, we index your shop content so the agent can answer from day one. Nothing for you to upload.

Your rules, not ours

Acts only where you let it.

Refunds, cancellations, discount codes. Each with caps, rules, and an approval toggle. Flip one on when you are ready. Flip it off when you are not.

Agent permissions

Your rules, live
  • Answer product questions
    using your site content
  • Look up order + tracking
    after email verification
  • Issue refunds
    up to $50, with approval
  • Cancel unfulfilled orders
    free cancellation window
  • Generate discount codes
    10% max, single-use

Changes apply on the next conversation. No restart. No code.

Pricing

Free until the AI actually resolves.

Pay per outcome, not per seat, not per message.

Free
Get started
$0
  • 50 resolutions / month
  • 1 agent
  • Branded widget
Install
Growth
Most popular
$0.50/ resolution
  • Unbranded widget
  • 3 agents
  • 14-day free trial
  • Approval rules for all actions
Start free trial
Scale
For established shops
$199/ month
  • 1,000 resolutions included
  • 10 agents
  • SSO
  • Dedicated CSM
Talk to sales

Built on Shopify. Not bolted on.

Polaris inside your admin. App Bridge for session tokens. Shopify Billing for charges. Theme App Extension for the widget. Uninstall any time and your data is gone within 48 hours. Everything the reviewer expects. Nothing extra.

Setup time
≈5 min
First reply
<2 sec
Scopes on install
2 read-only
Data retention
48 h after uninstall